Cruisers’ intention to return as land tourists and recommend a visited destination

Abstract This study analyses cruise visitors’ travel experience, their intention to return to a
destination as land tourists and the probability to recommend the destination to others.
Consumer’s satisfaction is evaluated by taking into account the economic production factors,
that is human and physical capital. “Satisfaction with prices” is also included to evaluate the
monetary value of the overall purchasing experience. Safety in the harbour is considered as a
further attribute. The empirical data were collected via a survey of cruise ship passengers that
stopped in Cartagena de Indias (Colombia) during 2009. A structural equation model (SEM) is
developed in order to test if the hypothesized model is consistent with the collected data. The
findings reveal that overall satisfaction positively influences customers’ loyalty. Loyalty is also
positively influenced by prices, whereas negatively by an unsafe perception. Finally, loyalty
positively affects both the intention of return as land tourists and to recommend, though with a different magnitude