Publication Date:
2009
Short description:
Toward a Theory of IT-enabled Customer Service Systems / Lui, T; Piccoli, Gabriele. - (2009), pp. 364-383.
Iris type:
2.1 Contributo in volume (Capitolo o Saggio)
List of contributors:
Lui, T; Piccoli, Gabriele
Book title:
Handbook of Research on Contemporary Theoretical Models in Information Systems