Using Information Technology to Improve Customer Service: Evaluating the Impact of Strategic Opportunities
Academic Article
Publication Date:
2005
Short description:
Using Information Technology to Improve Customer Service: Evaluating the Impact of Strategic Opportunities / Piccoli, Gabriele; Anglada, L; Watson, R.. - In: JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM. - ISSN 1528-008X. - 5:(2005), pp. 3-26.
Iris type:
1.1 Articolo in rivista
List of contributors:
Piccoli, Gabriele; Anglada, L; Watson, R.
Published in: