Do Negative Experiences about Hotel Services always lead to Dissatisfaction?: An Empirical Study in the Context of E-rating and E-Complaint

Conference Paper

Publication Date:

2014

Short description:

Do Negative Experiences about Hotel Services always lead to Dissatisfaction?: An Empirical Study in the Context of E-rating and E-Complaint / DEL CHIAPPA, Giacomo; Dall'Aglio, S.. - (2014), pp. 235-241. (Intervento presentato al convegno 7th World Graduate Conference for Graduate Research in Tourism, Hospitality and Leisure, tenutosi a Istanbul nel 3-7 June 2014).

Iris type:

4.1 Contributo in Atti di convegno

List of contributors:

DEL CHIAPPA, Giacomo; Dall'Aglio, S.

Authors of the University:

DEL CHIAPPA Giacomo

Handle:

https://iris.uniss.it/handle/11388/75168

Book title:

Proceedings of 7th World Graduate Conference for Graduate Research in Tourism, Hospitality and Leisure