Do negative experiences of hospitality services always lead to dissatisfaction?

Chapter
Publication Date:
2016
Short description:
Do negative experiences of hospitality services always lead to dissatisfaction? / Del Chiappa, G; Dall'Aglio, S.. - (2016), pp. 145-154. [10.1079/9781780648125.0145]
Iris type:
2.1 Contributo in volume (Capitolo o Saggio)
List of contributors:
Authors of the University:
Handle:
https://iris.uniss.it/handle/11388/204047
Book title:
Tourist Behavior. An International Perspective