Process completeness: strategies for Aligning service systems with customers' service needs

Academic Article

Publication Date:

2009

Short description:

Process completeness: strategies for Aligning service systems with customers' service needs / Piccoli, Gabriele; Brohman, Kathryn; Watson, Richard; Parasuraman, A.. - In: BUSINESS HORIZONS. - ISSN 0007-6813. - 52:(2009), pp. 367-376.

Iris type:

1.1 Articolo in rivista

List of contributors:

Piccoli, Gabriele; Brohman, Kathryn; Watson, Richard; Parasuraman, A.

Handle:

https://iris.uniss.it/handle/11388/146164

Published in:

BUSINESS HORIZONS

Journal