The Customer Service Life Cycle: A Framework for Internet Use in Support of Customer Service

Academic Article

Publication Date:

2001

Short description:

The Customer Service Life Cycle: A Framework for Internet Use in Support of Customer Service / Piccoli, Gabriele; Spalding, B. R; Ives, B.. - In: THE CORNELL HOTEL AND RESTAURANT ADMINISTRATION QUARTERLY. - ISSN 0010-8804. - 42:(2001), pp. 38-45.

Iris type:

1.1 Articolo in rivista

List of contributors:

Piccoli, Gabriele; Spalding, B. R; Ives, B.

Handle:

https://iris.uniss.it/handle/11388/145865

Published in:

THE CORNELL HOTEL AND RESTAURANT ADMINISTRATION QUARTERLY

Journal