Business process management (BPM): How complementary BPM capabilities can build an ambidextrous state in business process activities of family firms

Business process management (BPM): How complementary BPM capabilities can build an ambidextrous state in business process activities of family firms / Giacosa, E., Mazzoleni, A., Usai, A.. - In: BUSINESS PROCESS MANAGEMENT JOURNAL. - ISSN 1463-7154. - 24:5(2018), pp. 1145-1162. [10.1108/BPMJ-07-2017-0211]