Understanding service recovery management through in class exercise with user generated content
Contributo in Atti di convegno
Data di Pubblicazione:
2017
Citazione:
Understanding service recovery management through in class exercise with user generated content / Gallarza, M., Del Chiappa, G., Lewis, M.. - (2017), pp. 3854-3861. (ICERI2017 Proceedings 10th annual International Conference of Education, Research and Innovation Seville, Spain. 16-18 November, 2017).
Tipologia CRIS:
4.1 Contributo in Atti di convegno
Elenco autori:
Gallarza, M; Del Chiappa, G; Lewis, M.
Link alla scheda completa:
Titolo del libro:
Proceedings of ICERI2017