Understanding service recovery management through in class exercise with user generated content
Conference Paper
Publication Date:
2017
Short description:
Understanding service recovery management through in class exercise with user generated content / Gallarza, M., Del Chiappa, G., Lewis, M.. - (2017), pp. 3854-3861. (ICERI2017 Proceedings 10th annual International Conference of Education, Research and Innovation Seville, Spain. 16-18 November, 2017).
Iris type:
4.1 Contributo in Atti di convegno
List of contributors:
Gallarza, M; Del Chiappa, G; Lewis, M.
Book title:
Proceedings of ICERI2017