Smart Destination e competitività in ambito turistico. Il ruolo della Cyber Security

The process of digitizing tourist destinations requires global structural modernization of technological system and the procedures within. In particular, the processing and transmission of information becomes a focal point of the hospitality industry, which requires a new conceptual framework of the spaces involved in the reception of touristic flows and product offerings. The paper defines the perimeter of action in which this system operates: the cybernetic space; through Cyber Security the risks connected to the management of information flows are investigated, identifying solutions to better protect the tourism sector, including the web reputation of the companies operating in the sector. The link between tourism competitiveness and cyber security is analyzed, to derive a new taxonomy of information ownership, more appropriate to tourist accommodation facilities. The goal is to enlighten the stakeholders to Cyber Hygiene, to decrease the short term risks of attacks and contribute to the realization of smart destinations, suitable to accommodate flows that characterize the tourist-digital geographical area.